Terms & Conditions.

Legal status and compliance

Altivara Africa Adventure is a legally constituted and locally registered company operating under the laws of the United Republic of Tanzania, including but not limited to the Business Activities Registration Act No. 14 of 2007.

All agreements and transactions are deemed to have been executed in Moshi, Tanzania, and shall be governed exclusively by the laws of the United Republic of Tanzania.

Deposits and payment procedures

2.1 Booking Confirmation and Advance Payment

To secure and confirm any booking, a minimum 30% advance payment of the total safari or trekking package cost is required.

This payment must be received by the Company at least 40 days prior to the scheduled departure date. Bookings are not considered confirmed until the deposit has cleared.

2.2 Final Payment

The remaining 70% balance of the total cost is due and payable at the commencement of the tour, specifically upon arrival in Tanzania.

2.3 Acceptable Payment Methods and Processing Fees

2.4 Currency Regulations and Banknote Integrity

• US Dollar banknotes printed before the year 2001 are not accepted in Tanzania.
• Lower denomination notes such as $1, $5, $10 and $20 may be exchanged at significantly lower rates than higher denomination notes.
• If payment is made using older or lower-denomination banknotes, the Company will apply the applicable bank exchange rate and the Client will be required to cover any resulting shortfall.

Booking confirmation and service provision

3.1 Right to Decline

The Company reserves the right to decline any booking or cease communication without providing any reason.

3.2 Pre-Trip Documentation

Upon confirmation, travellers will receive essential documentation including pre-trip information, a detailed itinerary and necessary travel advisories via email or direct communication.

3.3 Accommodation Guarantee

If a specifically booked accommodation facility becomes unavailable due to circumstances beyond our control, the Company will arrange a suitable alternative of the same or superior standard at no additional cost to the Client.

Booking amendments and modifications

Any request for modification to a confirmed booking, including changes to departure dates, flight details, accommodation choices, itinerary route or number of participants, will incur an administrative handling fee of USD 50 per booking.

This fee is in addition to any non-refundable costs or increased charges imposed by third-party service providers such as airlines, hotels or national parks.

Cancellation and refund policy

The following terms describe the financial consequences of a cancellation initiated by the Client.

5.1 Non-Refundable Deposit

The initial 30% advance deposit is non-refundable because it is immediately utilized to secure crucial services, primarily accommodation and park permits.

5.2 Postponement and Transfer of Funds

Clients may postpone their trip for up to one year from the original departure date. The entire amount paid will be retained as credit for future travel with Altivara Africa Adventure within Tanzania.

In cases of documented Force Majeure, including severe illness, natural disaster or declared political unrest, the Company may allow the amount paid to be carried forward to a future trip even when cancellation occurs within the non-refundable period.

Clients unable to travel may transfer their booking to an eligible friend or relative, provided the original pricing, itinerary and travel dates remain strictly unchanged.

5.3 Limitations on Refunds

• No refunds will be issued for unused portions of the trip, early departures or self-initiated itinerary changes made after final payment.
• No refunds will be provided once the tour has been completed.
• Authorized refunds are subject to applicable bank transfer charges and processing fees.

Tour itinerary changes and Company rights

The Company reserves the right to make necessary adjustments to the agreed itinerary under certain circumstances.

• Operational Adjustments: routes, accommodation or timing may be adjusted where necessary for the safety or benefit of the Client.
• Substitutions: accommodations may be replaced with an equivalent or superior alternative, or another reliable service provider may be contracted.
• Mechanical Issues: in the event of vehicle malfunction, the Company will replace the vehicle and may compensate for lost time by extending the trip or adding extra activities.
• Unforeseen Circumstances: itineraries may be modified because of war, political unrest, road closures, extreme weather or unexpected mechanical breakdowns.

The Company will act in the Client's best interest when making such changes.

Travel documentation and Client responsibility

It is the Client's sole responsibility to ensure that all necessary travel documents, including passports, visas, health certificates and mandatory vaccination records, are valid, complete and in order for the duration of the trip.

The Company will not be liable for expenses, losses or issues including trip termination or denial of entry arising from incomplete or incorrect travel documentation.

Limitation of liability and travel insurance

8.1 Limitation of Liability

The Company and its agents act only as intermediaries for third-party providers such as airlines, hotels and ground transport providers.

While the Company will assist where possible, it will not be held liable for financial or personal losses arising from:

• Loss or damage of personal belongings or property.
• Client illness, injury, infection or death not directly resulting from the Company's gross negligence.
• Itinerary changes or expenses resulting from road conditions, weather or travel delays.
• War, terrorism, civil strife, natural disasters or other unforeseen external events.

8.2 Travel Insurance

Because of the inherent risks associated with adventure activities such as mountain climbing and safaris, Altivara Africa Adventure strongly recommends, and in many cases requires, comprehensive travel insurance.

The policy should cover medical expenses, emergency evacuation, baggage loss and cancellation or curtailment for all members of the travel party.

Tour rules and guide authority

9.1 Adherence to Guide Decisions

The decisions and directives of the assigned Tour Guide or Driver are final and must be respected by the Client at all times for the safety and smooth running of the tour.

9.2 Legal Compliance

Both the Client and Tour Guide or Driver must strictly adhere to the laws, customs and regulations of the United Republic of Tanzania.

9.3 Immediate Removal

If a Client engages in unlawful activity, misconduct or persistently violates safety instructions, they will be required to leave the tour immediately.

No refund will be issued for any unused portion of the trip in such circumstances.

Complaints procedure and service issues

Altivara Africa Adventure encourages Clients to communicate any concerns or complaints to the Tour Guide or Company office as early as possible so that issues can be addressed promptly and appropriately during the trip.

The Client acknowledges that minor issues such as temporary equipment failure, weather-related logistical delays or necessary adjustments to meal and rest times due to fatigue or illness are inherent to adventure travel and may occasionally occur.

Price fluctuations and government taxes

All quoted prices are calculated based on prevailing national park fees, government taxes and conservation levies at the time of quotation.

Altivara Africa Adventure reserves the right to adjust prices if the Government of Tanzania increases taxes, park fees or other compulsory charges.

Clients will be formally notified of any such price changes prior to final payment or departure.

Agreement to these Terms and Conditions

By submitting a booking form, paying a deposit or making a final payment, the Client confirms that they have read, fully understood and agreed to the Terms and Conditions of Altivara Africa Adventure.